Shipping Policy

The prices of the products offered on our website are indicated in euros (€). All our prices include taxes at origin. As a buyer, you are responsible for settling the possible taxes or customs offices to which the shipment to destination is subject, if necessary.

 

If, on the other hand, you do not want to pay them and the package will be detained for customs, you will be responsible for the cost of returning to our workshop. In case you need some clarification, please contact us at mon.sustainablejewelry@gmail.com

Return and exchange policy

These shipments will require the purchase confirmation signature of the purchase. If you have any questions, please contact us: mon.sustainablejewelry@gmail.com.

The shipping address may be different from that of the person making the payment.

If you are not satisfied with the jewel that we have sent, you can do it on your return to change it. In this case, there is a 14 day plan for the receipt of the purchase, including the delivery date, for the return of the product, without penalizing any of the shipping costs.

 

Do not forget to inform us of your intention to return the product before the end of the plan indicated in the following email address: mon.sustainablejewelry@gmail.com.

 

MON, will only accept the return, exchange or refund of jewelry items if they meet the following conditions:

 

  • If you have notified of your intention to return the jewel within the period indicated in the previous paragraph.

  • The jewelry that is used must be used to improve the state of freedom and conservation.

  • Jewelry must be in its original and labeled packaging.

  • Returns must be made within the period of 14 days after receiving it. We recommend that you communicate with the courier company, since we will not be responsible for the damages that may be caused during the trip. The costs of administration and offices that have been caused will be borne by you.

 

If you have executed your right of return in accordance with the conditions indicated, we will refund the amount paid once we have received the goods.

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